The Town of Banff surveyed riders who used commercial tour buses and shuttles that stopped to load/unload at the Mount Royal Bus Lot in the Town of Banff.

Between August 16 and October 2, 2026, visitor agents intercepted people who disembarked from tour buses or shuttles and provided them with a QR code to take a survey by their phone. Participants could alternatively use a provided iPad to complete the survey if they wanted to avoid using their own phone.

213 complete surveys were collected.

Objectives

The objective is to create a snapshot of customers who use commercial bus/shuttle services that stop at the Mount Royal Public Bus Lot. What do they do when disembarking, where did they come from and, if they drove to Banff, where did they park.

The snapshot of bus/shuttle users helps determine if increases in shuttle and commercial bus activity is inducing more vehicle parking and traffic pressure in the town.

The target for the sample of respondents was 200 people.

This in-person survey identified below closed October 2, 2026.